Walchem’s online support is here to assist you with installation, troubleshooting tips, and training materials.

If you need additional support, please click here to locate your local master distributor. Walchem’s master distributors maintain a local inventory of pumps, controllers and spare parts, are fully trained to provide technical support and understand the needs of customers in their territories.

Here’s where you find quick programming guides for your W100 controller.
Print out or save to your phone for easy access!
W100W Menu Map
Typical Cooling Tower Program
W100W Quick Programming Guide: Boiler
W100 Quick Programming Guide
W100 Interlocks
Trying to troubleshoot your W100 controller?
Print out or save to your phone for easy access!
Boiler Controller Troubleshooting
ORP Sensor Troubleshooting
pH Sensor Troubleshooting
Display Issue Troubleshooting


Visit Walchem’s YouTube channel
for more technical support videos!

WCTW100 Basic Programming
Wiring a solenoid valve to the W100

WCTW100 Basic Programming

Wiring a Solenoid Valve