Walchem’s online support is here to assist you with installation, troubleshooting tips, and training materials.

If you need additional support, please click here to locate your local master distributor. Walchem’s master distributors maintain a local inventory of pumps, controllers and spare parts, are fully trained to provide technical support and understand the needs of customers in their territories.

WebMaster
user: webmaster
pw: 2001

Wind
user: webmaster
pw: 2001

Here’s where you find connection support documents for your WebMaster/WIND/WebAlert Controller. Print out or save to your phone for easy access!

ShoulderTap Direct Link
Connecting via ShoulderTap
Wireless Connection to LAN
Putting your WebMaster/WIND on a LAN
Connecting Modem to Modem
Email Setup & Support
Networking Master & Slave
Relay Interlock Logic

Please read the following instructions carefully before downloading your software.

1. Click on the Applicable link below:
– Download USB Driver Windows 7, Vista and XP
– Download USB Driver Windows 2000 (and XP if PC can’t extract a zip file)
– Instructions for Connecting to Mac

2. When asked where you want to save the file, save it to your desktop.

3. Double click on the file you just saved. A screen like this will appear:

4. Click “Extract all files” Save the files to your C: Drive.

5. Using the Quick Start Guide, install the driver.
– When you get to this screen, click “Include this location…” and then type C:\\

Trying to troubleshoot your VTouch connection to your WebMaster/WIND/WebAlert Controller?
Print out or save to your phone for easy access!

Troubleshooting VNet Connection to VTouch Server
Troubleshooting VCell/GPRS
Spare Parts drawings for your WebMaster/WIND/WebAlert Controller.
Print out or save to your phone for easy access!

WebMaster Spare Parts


Visit Walchem’s YouTube channel
for more technical support videos!
Accessory Wiring
Walchem YouTube Channel

Accessory Wiring